Zoho Lens

Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.

Core features:
Initiate and schedule sessions:
Technician can instantly start a support session and share the session link with customers. Sessions can also be scheduled in advance based on convenience.

Join a session:
Customers can simply tap the shared join link or enter their Name and Session Key to join a session.

Live stream:
View high-definition real-time video from the customer's smartphone or smart glasses on the technician's screen for instant access to the issue requiring assistance.

Share Video:
Share videos during a session to demonstrate procedures, provide training, or assist with troubleshooting and remote guidance.

Work Instructions:
Create, manage, and share visual work instructions to help field technicians and customers perform tasks accurately and consistently.

Answer Bot:
Access relevant knowledge resources and troubleshooting information during a session to accelerate issue resolution and improve technician productivity.

Client Portal:
Provide users with a centralized portal to raise support requests, join sessions, and access support resources

Camera Switch:
End users can switch between the front-facing and rear-facing cameras during a session to provide better visibility and communicate more effectively with experts.

QR / Barcode / Live Text Scanner:
Quickly scan and retrieve information from QR codes, barcodes, or text in real time. Open links, extract text, and access relevant information instantly with a single tap.

Advanced Chat & File Transfer:
Exchange messages, images, documents, and other files securely in real time, ensuring efficient collaboration and issue resolution.

Zoom, Freeze and Screenshot:
Pinch the screen to zoom into the video feed for a closer look at real-world objects. Freeze the video stream to inspect intricate details and capture screenshots for documentation, analysis, and future reference.

Session Notes:
Jot down notes, observations, and action items during a session and refer to them later whenever needed.

Session Recording:
Record remote assistance sessions for training, auditing, documentation, and knowledge-sharing purposes. Recording can be started or stopped at any time during an active session.

AR annotation:
Add AR annotations to the video stream for additional visual guidance. Easily place arrows, draw markers, and highlight specific areas to provide precise instructions.

AR Comments:
Add contextual comments to AR annotations to provide additional information, troubleshooting guidance, or step-by-step instructions.

AR Measure:
Measure objects and spaces in real time to obtain accurate dimensions, making remote inspections and assessments easier and more precise.

Multi-participant Session:
Experts can invite internal specialists, external technicians, vendors, or other stakeholders to collaborate in a session and resolve issues faster.

Torch Control:
Turn the device flash light on or off during a session to improve visibility while inspecting equipment or working in low-light environments.

Location Sharing:
Share the device location with session participants to help experts better understand the environment and provide contextual assistance.

Offline Recording:
Record videos and capture observations even when internet connectivity is unavailable, and share them with the technician once connectivity is restored.

Smart Glass Support:
Connect supported smart glasses to stream hands-free video and receive expert guidance while performing field operations.
The mobile app is an extension of our Zoho Lens web application.

Download and sign up for a 14-day free trial.

For further comments, suggestions, and questions, please write to us at [email protected]