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Desk.com

Desk.com

Salesforce.com, inc.
Business
2.8
29.7K+ Завантаження
"Use the Desk app from a phone or tablet and never lose touch with your customers"
Встановити в Google Play Прямая ссылка

Про цей додаток

Whether you're on the road or just in the conference room, the Desk.com mobile app will help you stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It's that easy and it's always safe and secure.

Use this app from your Android phone or tablet and never lose touch with your customers, even when you’re on the go. (The Desk.com mobile app is also available for iOS.)

Features:

• Use Desk.com on your Android phone or tablet

• Automatically sync with your Desk.com site

• Reply to and resolve customer requests

• Search across cases by keyword, customer name, or case ID

• View all of your customer inquiries

• Check in on your support queues

• Add internal notes for only colleagues to see

• Add quick replies and actions (macros) to cases

• Set case status and priority

• Assign cases to agents and groups

• See detailed customer and company information

• Find out about new cases with push notifications

Інформація про додаток

Версія
2.1.3
Оновлено
Jul 27, 2018
Розмір
Вимагає Android
4.1
ID пакету
com.desk.android
Установок
29.7K+
Категорія
Business

Що нового

We fixed a bug causing macros with replies not to execute successfully.

Дозволи програми

  • Identity
    • find accounts on the device
    • add or remove accounts
  • Contacts
    • find accounts on the device
  • Photos/Media/Files
    • read the contents of your USB storage
    • modify or delete the contents of your USB storage
  • Storage
    • read the contents of your USB storage
    • modify or delete the contents of your USB storage
  • Other
    • receive data from Internet
    • view network connections
    • create accounts and set passwords
    • full network access
    • use accounts on the device
    • control vibration
    • prevent device from sleeping

Оцінки та відгуки

2.8
Всього оцінок
5
4
3
2
1
R
Ruben De Jonghe (Chrome)
Aug 24, 2023

Ok

A
A Google user
Nov 19, 2018

About as good as the web app

A
A Google user
Sep 19, 2018

Every time I try to use a macro, the entire app crashes. This makes it completely unusuable for my work.

A
A Google user
Sep 12, 2018

Usually this app is great, I use it to keep an eye on my cases in Desk while working. However, i'm no longer able to access the settings. This is necessary for me to receive notification alerts. When trying to go to 'Help', the app crashes. I've tried uninstalling and re-installing again. I've cleared data and cache. Tried 'forced stop'ping. I've even rebooted my phone. Please help. If fixed will rate 5/5, easy.

A
A Google user
Jul 27, 2018

App used to work fine. Now I can't send replies to cases anymore. It'll just sit there with message "sending your reply...", but reply never gets sent. Please fix this problem. It's been like this for two months or more.

A
A Google user
Jul 24, 2018

Literally unusable on Android, cannot send reply, just sits and spins forever.