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With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID
Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people.
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310
© 2023 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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새로운 기능
• Mobile deeplinking support for AIUX URLs
• Custom logos in the top navigation bar
Fixed
• User logged out and device registration lost on cold launch
• Questionnaire Boolean variable text not fully displayed
• ‘Closed complete’ button not fully visible
• ‘Back’ button unresponsive from KB Article to Virtual Agent
• Video thumbnails not displayed on ‘Video’ type media
Detailed release notes can be found on the ServiceNow product documentation website.
앱 권한
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Location
- approximate location (network-based)
- precise location (GPS and network-based)
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Camera
- take pictures and videos
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Microphone
- record audio
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Wi-Fi connection information
- view Wi-Fi connections
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Other
- receive data from Internet
- view network connections
- pair with Bluetooth devices
- access Bluetooth settings
- connect and disconnect from Wi-Fi
- full network access
- change your audio settings
- run at startup
- control vibration
- prevent device from sleeping
평가 및 리뷰
this mobile app does not work for mobile devices. after successfully authenticating and using the MFA code that was sent, the application loads and then says that I'm using this on a mobile device and mobile devices are not supported. what's the point of having a mobile app for a mobile device that you can't use on mobile devices? I still have to go use my PC to go look at my support case because I can't use my cell phone with this application. Will reinstall when it's usable
If you tried to install this because the SN Support site told you to do so, guess what? This app will redirect you to the site and you can be told the same thing! It's embarrassing that ServiceNow has put so little effort into supporting their customers.
Terrible. Can't log in to a mobile app on mobile. Makes no sense. For a fortune 500 company not being able to check support on mobile, and the mobile app being a headache is bad.
can't login. It keeps stating you can't login using a mobile device.
Can't get it to work. Keeps saying signing in then taking me to a page that says "looks like you're on a mobile device... Now support is not available on a mobile device" then it redirects me to the app store and round and round I went. Tried resetting it a few times then gave up and found a laptop. It's clearly running within your default browser (in my case Chrome) and getting itself confused.
Can't log in, go to the webpage to authenticate from the app and it takes you to install app from Google store after I already have it and already logged in
